Refund and Return Policy

Return and Refund Policy

Effective Date: April 5, 2025

1. Scope and Intent

This policy applies to all purchases made through Power Chair Pro at powerchairpro.com.

2. Contact Information

For return questions, contact:
📧 Email: support@powerchairpro.com
📞 Phone: 888-450-7779
📬 Address: 2389 Main Street, STE 100, Glastonbury, CT 06033, USA
Hours: Monday–Friday, 9 AM–5 PM EST

3. Return Eligibility

Customers in the U.S. and Canada may return products within 14 days of receipt if:

  • Unused and undamaged (original condition).

  • Original packaging (labels/tags attached).

  • Proof of purchase provided.

4. Return Process

4.1 Initiating a Return:

  • Email/call us within 14 days of delivery with your order number.

  • We’ll provide a prepaid return label (if eligible).

4.2 Preparing Your Return:

  • Repackage securely in original box.

  • Include all accessories/manuals.

  • Attach the provided return label.

4.3 Shipping the Return:

  • Ship within 7 days of approval.

  • Use the trackable label we provide.

5. Return Shipping Costs

  • Customer pays return shipping unless the item is defective/incorrect.

6. Specific Conditions

Scenario Action
Change of mind Refund minus 10% restocking fee
Defective/damaged Full refund + free return shipping
Wrong item received Free replacement + return shipping
Item never arrived Full refund or reshipment after investigation

7. Non-Returnable Items

  • Custom/personalized power chairs.

  • Opened hygiene products (e.g., seat cushions).

8. Refunds

  • Processed within 14 days of receipt.

  • Issued to original payment method.

9. Exchanges

  • Only for defective/incorrect items.

  • We cover shipping costs.

10. Timelines

  • Return window: 14 days from delivery.

  • Refund processing: Up to 14 days after inspection.

11. Legal Rights

This policy doesn’t override your statutory rights under U.S./Canadian law.

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