Shipping Policy

Shipping Policy

Effective Date: April 5, 2025

1. Introduction

At Power Chair Pro ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, powerchairpro.com.

2. Shipping Destinations

Countries We Ship To:

  • United States (including Alaska and Hawaii)

  • Canada

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

  • Standard Shipping: Free shipping on all orders.

  • Expedited Shipping: $25 (2-3 business days).

International Shipping (Canada):

  • Standard International Shipping: $50 flat rate.

Customs and Duties:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 3:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (USA):

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

International Shipping (Canada):

  • Standard International Shipping: 7-14 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: UPS, FedEx

  • International Carriers: FedEx International

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Link to track your package

How to Track Your Order:
Visit powerchairpro.com/track-order or the carrier’s website.

Assistance:
If you need help tracking your order, contact our Customer Service at 888-450-7779 or support@powerchairpro.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us if your package is delayed beyond the estimated time.

  • Lost Packages: If tracking shows "delivered" but you haven’t received it, check with neighbors or contact us.

8.2 Damaged Packages

  • Reporting Damage: Take photos of the damage and contact us within 7 days at support@powerchairpro.com.

  • Resolution: We’ll arrange a replacement or refund.

9. Missing Items

  • Report missing items within 7 days of delivery.

  • Provide your order number and details.

10. Return and Refund Policy

Refer to our full Return & Refund Policy at powerchairpro.com/returns.

11. Incorrect Address

  • We are not responsible for incorrect addresses provided by customers.

  • Reshipment fees may apply for returned packages.

12. International Customs and Duties

  • Delays may occur due to customs clearance.

  • Import duties/taxes are the buyer’s responsibility.

13. Contact Information

Power Chair Pro
📞 Phone: 888-450-7779
✉ Email: support@powerchairpro.com
🏢 Address: 2389 Main Street, STE 100, Glastonbury, CT 06033, USA
Hours: Monday–Friday, 9 AM–5 PM EST

14. Changes to This Policy

We may update this policy periodically. Changes take effect immediately upon posting.